At Zlozarinzon, we want you to be completely satisfied with your handmade accessories. If for any reason you are not happy with your purchase, we offer a straightforward return policy.
Return Window
You may return most unworn and undamaged items within 30 days of delivery for a full refund. Items must be in their original condition with all tags attached and in original packaging.
Eligible Items
The following items are eligible for return:
- Standard collection bracelets, pendants, and earrings
- Items in unworn, original condition
- Items with original tags and packaging
- Items purchased directly from zlozarinzon.world
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized accessories
- Items that have been worn, altered, or damaged
- Items without original tags or packaging
- Items returned after 30 days
- Sale items marked as final sale
How to Initiate a Return
To start your return:
- Contact us at contact@zlozarinzon.world with your order number
- Include the reason for your return
- Wait for return authorization and shipping instructions
- Pack items securely in original packaging
- Ship items within 7 days of receiving authorization
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
If you would like to exchange an item for a different size or style, please contact us. Exchanges are subject to availability. If the desired item is not available, we will process a refund instead.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Handmade Variations
Please note that our accessories are handmade, which means slight variations in color, texture, and appearance are normal and reflect the unique character of artisan-crafted items. These natural variations are not considered defects and do not qualify for returns.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or credit card statement
- Contact your credit card company, as processing may take time
- Contact your bank
- If you have done all of this and still have not received your refund, please contact us
Contact Us
If you have questions about our return policy, please contact us:
- Email: contact@zlozarinzon.world
- Phone: +1 713 213 5008
- Address: 2418 Tangley St, Houston, TX 77005, United States